Terms and Conditions at Fast Professional Cleaners
To be able to get hold of a copy of our full Terms & Conditions of Service, please get in touch with our firm.
We present an expert cleaning service and the subsequent terms and conditions are relevant to all bookings through our cleaning company. We may possibly improve or rectify our terms and conditions now and again and all amendments or additional terms and condition can subsequently be significant to brand new or renewed contracts, however not to present agreements. Our cleaning service could be arranged through phone, electronic mail, fax, or entirely by way of our internet site, and every one of our customers consent to be bound by the subsequent terms and conditions:
Our company supplies a continual domestic cleaning service with charges starting from £15.00 per hour, on condition that the client arranges the domestic cleaner for a minimum two and a half hour session, once a week. As an alternative, a minimum of three hours per fortnight at £15.00, may be presented as part of our basic recurring domestic cleaning service.
Our cleaning company will receive a payment, which is calculated according to the weekly hours right through the duration of the Agreement, which may be ended, if need be, inside of the initial month, on condition that the initial month-to-month fee is compensated in advance. From then on, a 1 month’s printed notice is expected from the customer to the agency in order that we could cancel the service.
For any customer that shall not want to pen a contract in advance:
The primary domestic cleaning visit is charged at £18.00 rate including £2.00 credit to the customer with regard to additional cleaning. Once the customer signs the contract, the cleaning sessions are charged at £15.00 rate on a weekly basis.
The customer is recommended to check the quality of the cleaning task without delay after the session has ended.
Should a customer be dissatisfied with the quality of cleaning, they require getting in touch with the cleaning company within 24 hours as soon as the cleaning session has ended. Unless a suitable reason is provided for a delayed notice by the client, the company is not going to be held accountable for any complaints made past the 24 hour period.
In the occurrence of a complaint, the customer must let Fast Professional Cleaners to send a cleaner back to the premises so they can fulfil the service to the client’s satisfaction. We will not usually refund any fee if the client refuses permission to return the cleaner.
Whilst establishing a cleaning service, the customer is expected to provide delicate information like complete name, address, phone number, email address and the transaction details via telephone. When this data has been given, the customer is going to acquire a confirmation, through email, 1 working day prior to the cleaning session. The client consents to the terms and conditions unless they notify us prior to the primary cleaning visit.
The customer ought to allow their cleaner right to use to hot water and electricity. All easily damaged contents ought to be protected or kept in a safe position.
Fast Professional Cleaners is covered by complete public and employer’s liability cover and we shall take care of all statements that are adequately notified to us as per our terms and conditions.
We will supply the cleaner with all cleaning formulas and tools however there may very well be an additional price for any specialized devices that will likely be essential for a service. In such a situation, our cleaning company will present a separate bills not going to be held liable for failure to dispose of mature and lasting spills that are not able to be treated making use of typical carpet cleaning methods. We are going to, however, inform the customer of such spills prior to starting any effort.
Unless specified at the start of the booking procedure, our end of tenancy cleaning service will not incorporate the cleansing of walls, ceilings, curtains, balconies, patios, outside of windows, carpeting, or large furnishings. Neither does it include cleaning dishes or clothing. Should any of these further services be wanted, we will quote for them separately. The household has to be vacated in order for end of tenancy cleaning to occur.
We require that a deposit of fifty per cent of the price be afforded upon successful booking. The consumer may possibly cancel or rearrange a service by offering no less than 24 hours’ notice; nevertheless if we’re not given notice on time, no refund shall be given.
Our company reserves the entitlement to invoice a cancellation fee of up to one hundred per cent of the quotation for the employed end of tenancy cleaning service.
The consumer agrees to have a look at the quality of labour immediately subsequent to the wrapping up of the cleaning visit and to bring any concerns to our awareness. The cleaner will subsequently undergo any necessary added labour within logic. Still, if the client is still not happy they have to inform our us in writing right away by carrying out the offered satisfactory survey and providing it to the cleaner.
The remainder of your bill needs to be paid to the cleaner otherwise to the cleaning company over the phone before the cleaner leaves from the household.
In accordance with legal advice obtained, you are strictly warned to refrain from placing any negative reviews on any social networking sites in the public forum, alternatively we will have no choice but to also pass the matter to our solicitors in regards to pursuing the issue of defamation.
We trust that we have made our position abundantly clear and reserve the right to recover any interest accrued and legal costs if necessary.